Help & Support
We are your own personal product development specialist.
Instead of looking at the thousands of products on the market and trying to
choose which to buy. We ask about you, your health, your main areas of concern
and create the optimal, science-backed product for you. The added bonus is that
your probiotics are blended and capsules filled only after you purchase. The
product is as fresh as fresh bread, and with living bacteria, fresh means
alive. No sitting in a stock room or transportation to shops or warehouses.
We are your own personal product development specialist.
Instead of looking at the thousands of products on the market and trying to
choose which to buy. We ask about you, your health, your main areas of concern
and create the optimal, science-backed product for you. The added bonus is that
your probiotics are blended and capsules filled only after you purchase. The
product is as fresh as fresh bread, and with living bacteria, fresh means
alive. No sitting in a stock room or transportation to shops or warehouses.
No! The beauty of our model is that we have not fixed
ourselves to promoting one type of strain or specific blend. We follow the
science, and with a boom in probiotic clinical trial date over the past 5 to 10
years, this is always changing. Our algorithm is updated to reflect the
best-known science in the present. We are nimble and flexible to bring this
straight to your door.
No! The beauty of our model is that we have not fixed
ourselves to promoting one type of strain or specific blend. We follow the
science, and with a boom in probiotic clinical trial date over the past 5 to 10
years, this is always changing. Our algorithm is updated to reflect the
best-known science in the present. We are nimble and flexible to bring this
straight to your door.
You complete a few questions about who you are and the
health areas that concern you most. Then we ask a series of questions in the
sections: Lifestyle & Metabolism, Gut & Digestion, Mind & Brain, Female
Health (if applicable), Immunity & Allergies, Skin. These questions are all
directly linked to quality clinical trial data. No medical information is
stored.
You complete a few questions about who you are and the
health areas that concern you most. Then we ask a series of questions in the
sections: Lifestyle & Metabolism, Gut & Digestion, Mind & Brain, Female
Health (if applicable), Immunity & Allergies, Skin. These questions are all
directly linked to quality clinical trial data. No medical information is
stored.
The assessment will take approximately 3 minutes to
complete.
The assessment will take approximately 3 minutes to
complete.
Yes, the assessment is free to complete
Yes, the assessment is free to complete
No. We do not store any of the health question responses.
Only your name, sex, area of interest and the individual list of probiotic
strains generated for you are stored.
It is not possible to infer your health responses from your personalised blend. For more information please see our privacy policy. Maintaining your privacy is a highly important
to us.
No. We do not store any of the health question responses.
Only your name, sex, area of interest and the individual list of probiotic
strains generated for you are stored.
It is not possible to infer your health responses from your personalised blend. For more information please see our privacy policy. Maintaining your privacy is a highly important
to us.
You should notice improvements in your body, ranging from
improved digestion to better mood. These changes often happen within weeks, but
can take up to three months depending on how your existing microbiome adjust to
the influx of good bacteria. If you have a specific reason for taking
probiotics, you should be able to judge how this has changed over a three month
period.
You should notice improvements in your body, ranging from
improved digestion to better mood. These changes often happen within weeks, but
can take up to three months depending on how your existing microbiome adjust to
the influx of good bacteria. If you have a specific reason for taking
probiotics, you should be able to judge how this has changed over a three month
period.
Each customer will receive a different blend of good
bacteria depending on their assessment answers. These live bacteria blends are
mixed with acacia fibre, a prebiotic powder, that works synergistically to
enhance your gut conditions for their survival.
Each customer will receive a different blend of good
bacteria depending on their assessment answers. These live bacteria blends are
mixed with acacia fibre, a prebiotic powder, that works synergistically to
enhance your gut conditions for their survival.
Each customer will have a blend of 7 good bacteria strains.
These strains are selected for the level of peer-reviewed clinical evidence
supporting their use in specific health conditions or concerns identified
through each customers assessment.
Each customer will have a blend of 7 good bacteria strains.
These strains are selected for the level of peer-reviewed clinical evidence
supporting their use in specific health conditions or concerns identified
through each customers assessment.
Each capsule contains 35 Billion, or 35,000,000,000 colony forming units (CFUs).
Each of the seven strains will have a minimum of 5 Billion CFUs each at the end of the product shelf life. Our product is designed to deliver a meaningful amount of each strain that is indicated for an individual.
Each capsule contains 35 Billion, or 35,000,000,000 colony forming units (CFUs).
Each of the seven strains will have a minimum of 5 Billion CFUs each at the end of the product shelf life. Our product is designed to deliver a meaningful amount of each strain that is indicated for an individual.
Our capsules are made from Hydroxypropylmethyl Cellulose, derived from wood pulp. They are enterically coated, which means our capsules remain intact, protecting the good bacteria, whilst travelling through your stomach acid.
Your probiotics are only released once they have reached your intestines.
Our capsules are made from Hydroxypropylmethyl Cellulose, derived from wood pulp. They are enterically coated, which means our capsules remain intact, protecting the good bacteria, whilst travelling through your stomach acid.
Your probiotics are only released once they have reached your intestines.
Yes, our capsules are completely vegan and allergen free.
Yes, our capsules are completely vegan and allergen free.
Store in a cool, dry place. Keep below 25°C.
Our product does not need to be refrigerated, however during extremely hot weather you may store
in the fridge to avoid temperatures above 25°C.
Store in a cool, dry place. Keep below 25°C.
Our product does not need to be refrigerated, however during extremely hot weather you may store
in the fridge to avoid temperatures above 25°C.
You can take your Goodbac capsule at any time of day, with or without food.
The most important point is that you take it every day.
Think about your daily routine and picture where and when would be most convenient for you to make Goodbac part of everyday life.
You can take your Goodbac capsule at any time of day, with or without food.
The most important point is that you take it every day.
Think about your daily routine and picture where and when would be most convenient for you to make Goodbac part of everyday life.
All of our bacteria strains are chosen for their ability to
survive consumption and have a measurable impact within the gut. These chosen
strains then have a 5-layer coating at the powder level to increase their
resistance to acid. And finally, we put these resistant, coated good bacteria
into an acid resistant capsule. So yes, they will survive to thrive in huge
numbers within your gut.
All of our bacteria strains are chosen for their ability to
survive consumption and have a measurable impact within the gut. These chosen
strains then have a 5-layer coating at the powder level to increase their
resistance to acid. And finally, we put these resistant, coated good bacteria
into an acid resistant capsule. So yes, they will survive to thrive in huge
numbers within your gut.
You can subscribe by selecting your preferred plan after your
personalised blend has been generated through a completed health assessment.
You can subscribe by selecting your preferred plan after your
personalised blend has been generated through a completed health assessment.
We offer monthly, quarterly and annual subscription plans. Monthly
plans are billed and delivered monthly, 3-monthly plans are billed and
delivered every 3 months and annual plans are billed annually and delivered
every 3 months.
We offer monthly, quarterly and annual subscription plans. Monthly
plans are billed and delivered monthly, 3-monthly plans are billed and
delivered every 3 months and annual plans are billed annually and delivered
every 3 months.
We accept all major credit cards, Shop Pay, Google Pay and Apple Pay.
We accept all major credit cards, Shop Pay, Google Pay and Apple Pay.
Billing occurs at the start of your subscription, then on a recurring basis according the plan you have chosen, monthly, 3-monthly or annually.
Billing occurs at the start of your subscription, then on a recurring basis according the plan you have chosen, monthly, 3-monthly or annually.
To update your payment method:
1. Log in to your Goodbac account. On the home page www.goodbac.com, select the person icon on the top right of the page.
2. Enter the email address used for your account. A verification code will be sent to your email, enter this code to login.
3/ You can now make edits to your subscription. To update your payment method, select 'Update' in the box marked 'Payment Method' on the right-hand side of the screen.
4/ An email with instructions to update your payment method will be sent to you.
To update your payment method:
1. Log in to your Goodbac account. On the home page www.goodbac.com, select the person icon on the top right of the page.
2. Enter the email address used for your account. A verification code will be sent to your email, enter this code to login.
3/ You can now make edits to your subscription. To update your payment method, select 'Update' in the box marked 'Payment Method' on the right-hand side of the screen.
4/ An email with instructions to update your payment method will be sent to you.
If your payment fails you will receive as email to tell you your subscription renewal has failed.
If your payment fails you will receive as email to tell you your subscription renewal has failed.
We currently deliver to the United Kingdom only.
We currently deliver to the United Kingdom only.
To change your shipping address:
1. Log in to your Goodbac account. On the home page www.goodbac.com, select the person icon on the top right of the page.
2. Enter the email address used for your account. A verification code will be sent to your email, enter this code to login.
3/ You can now make edits to your subscription. In the box marked 'Customer' in the right hand side, select 'Edit' beside 'Shipping address'.
Make the necessary changes and press 'Save'.
To change your shipping address:
1. Log in to your Goodbac account. On the home page www.goodbac.com, select the person icon on the top right of the page.
2. Enter the email address used for your account. A verification code will be sent to your email, enter this code to login.
3/ You can now make edits to your subscription. In the box marked 'Customer' in the right hand side, select 'Edit' beside 'Shipping address'.
Make the necessary changes and press 'Save'.
As all our capsules are produced after an order is placed, allow up to 3 working days for production. Our boxes are delivered with Royal Mail 2nd class post. We therefore expect delivery to be made within 7 working days.
As all our capsules are produced after an order is placed, allow up to 3 working days for production. Our boxes are delivered with Royal Mail 2nd class post. We therefore expect delivery to be made within 7 working days.
We do not work weekends or bank holidays. Your order will be processed on our return.
We do not work weekends or bank holidays. Your order will be processed on our return.
Our capsules are personalised and made to order, so we are unable to accept returns or offer refunds unless the product is faulty. For more information, see our refund policy.
Our capsules are personalised and made to order, so we are unable to accept returns or offer refunds unless the product is faulty. For more information, see our refund policy.
You can pause your subscription at any time.
1/ Log in to your Goodbac account. On the home page www.goodbac.com, select the person icon on the top right of the page.
2/ Enter the email address used for your account. A verification code will be sent to your email, enter this code to login.
3/ You can now make edits to your subscription. To pause your subscription, select 'pause' on the top right of your screen. You will receive an email to confirm your subscription has been paused.
4/ To reactivate your subscription, login and select 'resume'.
You can pause your subscription at any time.
1/ Log in to your Goodbac account. On the home page www.goodbac.com, select the person icon on the top right of the page.
2/ Enter the email address used for your account. A verification code will be sent to your email, enter this code to login.
3/ You can now make edits to your subscription. To pause your subscription, select 'pause' on the top right of your screen. You will receive an email to confirm your subscription has been paused.
4/ To reactivate your subscription, login and select 'resume'.
You can cancel your subscription at any time.
1. Log in to your Goodbac account. On the home page www.goodbac.com, select the person icon on the top right of the page.
2. Enter the email address used for your account. A verification code will be sent to your email, enter this code to login.
3/ You can now make edits to your subscription. To cancel, scroll to the bottom of your subscription details and select 'Cancel Subscription'. You will receive an email to confirm cancellation.
You can cancel your subscription at any time.
1. Log in to your Goodbac account. On the home page www.goodbac.com, select the person icon on the top right of the page.
2. Enter the email address used for your account. A verification code will be sent to your email, enter this code to login.
3/ You can now make edits to your subscription. To cancel, scroll to the bottom of your subscription details and select 'Cancel Subscription'. You will receive an email to confirm cancellation.
Still need assistance?
Have a question? Get in touch.